Privacy Policy.

About this policy

This Privacy Policy explains how The Heat Corporation Limited collects, uses, stores and protects personal information when you visit our website, contact us or make an enquiry about our plumbing and heating services.

The Heat Corporation Limited is responsible for the personal information described in this policy and acts as the data controller for that information where applicable.

Who we are

The Heat Corporation Limited provides domestic plumbing and heating services across Northamptonshire.

Information we may collect

The personal information we collect depends on how you interact with us. When you contact us or submit an enquiry through our website, this may include:

• Your name.
• Your email address.
• Your telephone number.
• Your postcode.
• Information about the plumbing or heating service you require.
• Information you choose to include in an enquiry or message.
• Correspondence between you and The Heat Corporation Limited.

We may also receive technical information associated with your use of the website, such as information required for the website and its underlying services to operate securely and correctly.

How we collect your information

We primarily collect information directly from you. This may happen when you complete our website enquiry form, email us, telephone us or otherwise contact us about our services.

Some technical information may also be generated automatically when you access or interact with the website.

How we use your information

We may use personal information to:

• Respond to enquiries.
• Discuss plumbing and heating work you have asked us about.
• Arrange appointments, visits or services.
• Prepare quotations or provide information about requested work.
• Communicate with you about work we are carrying out or have agreed to carry out.
• Maintain appropriate business and customer records.
• Deal with questions, complaints or disputes.
• Protect our website, systems and business against misuse or unlawful activity.
• Meet legal, regulatory, accounting or other obligations that apply to us.

Our lawful bases

UK data protection law requires us to have a lawful basis for processing personal information. The lawful basis will depend on why we are using the information.

Depending on the circumstances, we may process your information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate interest in operating and protecting our business and responding to enquiries.

Where processing specifically relies on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before it was withdrawn.

Website enquiries and FormSubmit

Our website enquiry form uses FormSubmit to process and deliver form submissions to The Heat Corporation Limited.

When you submit the form, the information you enter is transmitted through that service so that your enquiry can be delivered to us. You should therefore only include information that is reasonably necessary for us to understand and respond to your enquiry.

Sharing your information

We do not sell your personal information.

We may share personal information with service providers that help us operate our website, communications or business systems where this is necessary for them to provide those services.

We may also disclose information where required by law, where necessary to establish or defend legal rights, or where disclosure is otherwise permitted under applicable data protection law.

How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, contractual or regulatory requirements that apply to us.

Different types of information may therefore be retained for different periods. When information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, email service or electronic system can be guaranteed to be completely secure. You should therefore take reasonable care when deciding what information to send electronically.

International transfers

Some third-party technology or service providers used in connection with our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data protection law.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information. These can include the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase personal information in certain circumstances.
• Ask us to restrict the processing of your information in certain circumstances.
• Object to certain types of processing.
• Ask for certain information to be transferred to you or another organisation where the right to data portability applies.
• Withdraw consent where our processing relies on consent.

These rights are not absolute and whether a particular right applies will depend on the circumstances and the reason we are processing your information.

To make a request, contact us at info@theheatcorporation.co.uk .

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Cookies

Our website may use cookies or similar technologies where they are necessary for the website to function or where additional services are introduced.

Further information about the cookies used by this website and the choices available to you can be found in our Cookie Policy .

Third-party websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties.

If you follow a link to another website, you should review that organisation’s own privacy information before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The date shown on this page indicates when the policy was most recently updated.